Refund Policy
Returns
If for any reason, within 30 days from the date of purchase, you are not completely satisfied with your order we will refund the purchase price upon receipt of the return shipment.
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be sent to us and received before the refund will be processed.
Gift Cards are not refundable.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. This will not be refunded. There are certain situations where only partial refunds are granted.
Refunds
Once your return is received, we will send you an email to notify you that we have received your returned item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund, check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at Customerservice@bravo-health.com.
Exchanges
We only replace items if they are defective or damaged. If an item is opened, we can not replace it. If you need to exchange it for the same item, email us at Customerservice@bravo-health.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, contact us at Customerservice@bravo-health.com for a return label.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.